Home/FAQs/Account Operation

Account operation


How long does it take for the account to be opened?

You can start using your account immediately after you have submitted your application. However, in our early phases, we are only allowing new applicants to join us in batches.


Can I open multiple accounts?

You can only apply for one individual account and one business account.


What is business license document?

Business license document is your business license issued by the Department of Trade during the time of your business registration. To open DK business account, your business license must be valid. If your Business license has expired or is due for expiry in next 30 days, please renew it immediately.


What is available balance?

It’s the amount of money in your account that you can use or withdraw.


What is daily earned and accumulated interest?

Your daily interest is what you have earned on the day you use the app, while your accumulated interest shows you how your savings is growing over time.


What is this Monthly Funds Movement Chart?

Your Monthly Funds Movement Chart refreshes at the start of each month. An empty chart will mean that you have not made any transfers for this month.


What is this Monthly Expense Overview Chart?

It is a tool to help you understand your monthly spending habits by categorising your expenses.


How can I view and download my transaction history?

You can view and download a spreadsheet with your transaction history for the past 3 months on your home page.

On the same page, you can also choose to see your transaction history for a specific time frame.


Will my account be closed if I never use it?

Your account will become dormant after 1 year of inactivity. Your account will not be permanently closed.