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Account security


What is DK Digital Lock?

DK Digital Lock is a data encrypted lock which replaces the TPIN in our DK app. It uses your phone as an unique identifier for seamless and secure transactions. It ensures that your privacy and data are protected.


Do I have to activate DK Digital Lock?

Your DK Digital Lock is automatically activated during onboarding.

You can also set it up easily if you replace your phone.


Can I deactivate DK Digital Lock?

You can deactivate DK Digital lock from your profile page. However, for security reasons, you will not be able to carry out any transactions while your DK Digital Lock is deactivated.


How do I update mobile number/ email records?

You can update your contact details on your profile page.


How to change my MPIN?

Please reset your MPIN on the login page.


How do I make a complain about DK service or staff?

We are sorry to hear that you have a complaint about our service and/or staff. Please send your grievances to help@dk.bt or contact us at 8888. We will do our best to address your concerns.